Reservations
Find, confirm, check in, cancel, and record payments for your bookings.
Click Reservations in the sidebar (under Shortcuts), or click View Reservations on the Booking page.
Find a reservation
- Search & filter: Search by booking reference, guest name, or email address. Filter the list by status, or narrow it down by date range using Booking date from and Booking date to.
- Download: Click Export CSV to download your reservations list as a spreadsheet.
- Booking channel: The Channel column shows whether a booking was made Online or entered at the Front desk.
| Status | Meaning |
|---|---|
| Pending | Waiting for you to confirm manually (for tours set to Manual Approval). |
| Awaiting Payment | Seats are held while waiting for the guest to pay online. Automatically cancelled if not paid before the deadline. |
| Confirmed | The booking is confirmed and seats are reserved. |
| Checked In | The guest has arrived and checked in. |
| Completed | The tour has finished. |
| Cancelled | Cancelled by you, by the guest, or automatically due to non-payment. |
Handle a reservation
Click any row to open Reservation Details, where you can:
- Update status: Confirm a pending booking, mark a finished booking as Complete, or Cancel it. The guest is automatically notified by email (along with your cancellation reason, if you provide one).
- Email the guest: Click Message traveler (available on confirmed reservations) to send an email directly to the guest. Past messages are shown under Messages to Traveler.
- Review guest details: Check Booking Summary, Guest Notes, and Booking Form Answers to see everything the guest submitted.
- Add team notes: Write private notes for your staff under Internal Notes and click Save.
- Record in-person payments: The Invoice section displays the Grand total, Remaining balance, and payment status. When you collect payment in person, select the payment method (Cash or Card) and click Record.
- Track source & history: Check Traffic Source to see where the guest found you, and Activity Log for a timestamped history of every change.
Walk-in bookings
When guests book in person at your counter, by phone, or through a booth or driver, click Walk-in on the Reservations page (or Add walk-in on the Front desk):
Select guests, tour, and schedule
Enter the number of guests (Pax, or Adults, Children, and Infants for tours priced by guest type), then select the Tour, Date, and Departure.
Enter guest and source details
Fill in the guest's Phone, pickup location, and any notes, then choose the booking Source: Walk-in, Phone, Booth / agent, or Driver.
Choose how it is paid
Select the payment arrangement:
- Cash or Card (paid immediately at the counter)
- After tour (to be collected later)
- Voucher (a partner voucher, along with its serial number)
- Driver split
The dialog automatically calculates the estimated total, the amount to collect after the tour, or what a partner owes.
Confirm the booking
Click Book (or press Enter). Walk-in bookings are confirmed immediately and do not require online payment.